KNOWLEDGE BASE

WHAT IS IPTV?

Let’s understand what IPTV is and what it is not.

Many people are under the impression IPTV services are a TRUE replacement for traditional TV services. I  want to set the record straight, IPTV is not a replacement for traditional cable services. IPTV is a great alternative to traditional cable but at a more affordable cost. For the casual viewer I’m sure this is certainly the case, and it’s a great solution. Unfortunately for the die-hard TV users, the disabled person sitting at home channel surfing, and the children being “baby-sat” by a TV, it can be a very frustrating experience. Issues with buffering, channels not being available, Electronic Programming Guides not matching, the list can go on and on.

Those that choose to use these services must understand that they can never, truly expect the same results as traditional providers. Traditional cable companies are huge corporations with billion dollar infrastructures and thousands of employees. Whereas we’re just a few fellas that are offering a great low cost solution. But understand that every single IPTV provider will have hardware downtime, issues with channels and occasional total blackouts. Again, for the casual TV viewer, this is not a problem. They most likely have a backup option such as binge watching on Cyberflix, Kodi, even Netflix, or they can just simply change the channel. But for those folks that veg out everyday in front of the tv, this can be frustrating. But it’s the nature of the business.

All IPTV providers will go through periods of working great for a few months, then they may start having a few issues. This is simply the nature of the service as well. It’s a game of cat and mouse where the networks, ISPs, and motion picture associations are constantly trying to harm IPTV providers by seizing their domains, blocking or throttling customer access to the provider, or even initiating a DDOS attack against said provider. When any of this occurs that’s when you see us kicking it into overdrive to bring the service back up thru any and all other means.

And then there is the issue of understanding your own hardware, which unfortunately many people do not. We were all new to something at some point, there is NO SHAME in that at all. But by delving into IPTV while you are still a noob, you may have bit off more than u can chew. IPTV is huge and there are hundreds of devices out on the market, we cannot teach you all how to use ur own devices. You are going to have to learn to troubleshoot.

Next up is buffering. When somebody sends me a message that their streams are buffering, my response is always…. ¯\_(ツ)_/¯. Buffering can be caused by dozens of different factors. When your streams are buffering there’s really no reason to tell us. There’s nothing we can do. We can’t send u an extra special stream. Buffering is usually, 9 out of 10 times, due to something on your end or the ISPs. People give good or bad IPTV reviews based on buffering, but that’s really not fair. It shows that the user has a lack of understanding of the technology. The key to learning is asking questions with the intention of learning. You can ask google your questions and find answers. Why is an Ethernet connection better than WiFi? Why does your service buffer certain times of the day? Is your ISP throttling your connection? Why does it work better when I use a VPN? or What causes buffering. IPTV is not perfect so be prepared to do a little leg work. We can’t go to ur home and fix this for you. You will need to understand some of the basics. YouTube is an excellent source of information. Use it!

Get to know the setup you have and what will best work for you. Don’t expect these services to be a true replacement for satellite and cable. If you do, you will be disappointed and very frustrated.

WHERE ARE MY IPTV LOGIN DETAILS & M3U?

If you haven’t recieved it to your email inbox, check your junk mail. 

If it’s not there then you will have mis-entered your email address in which case you will need to submit a support ticket to get your email address ammended and your details re-sent.

HOW LONG DOES IT TAKE TO ACTIVATE MY SERVICE?
Activation is instant as soon as payment has been made
ARE PAYMENTS RECURRING?

Payments are recurring for convenience. Invoices are sent a few days before to remind you that payment will be taken. Recurring payments can be turned off at any time by submitting a ticket in the client area. You will still receive an invoice. Payments can then be made manually whenever you want to resume the service.

HOW MANY DEVICES CAN I USE MY SUBSCRIPTON ON?

As many as you chosen when you purchased. You can purchase between 1 and 5 connections.

WHERE CAN I GET A CHANNEL LIST?
Email us and we will send you it.
WHY IS THERE NO SOUND ON A CHANNEL?
If you come across a channel with no sound, submit a ticket to us and we will increase the probesize on the stream to fix the audio.
WHY DO SOME CHANNELS TAKE LONGER TO START?

USA, India and a small number of UK channels are set to ‘on demand’. This means the streams aren’t permanently runnig and only start up when someone requests to watch it. This results in the channel taking longer to load.

WHY IS THE SOUND OUT OF SYNC ON MY 4K FIRE TV DEVICE?
If you have a 4K Fire TV Device with out-of-the-box settings,  you will most probably find the sound isn’t in sync with the picture. To fix this, go to your picture and sound settings on the device and change the output to 1080p 60 and change the sound from surround to stereo.

You will now find it is perfectly in sync.

DO I NEED A VPN?

We strongly recommend using VPN’s to avoid any ISP blocks that may occur when football is on.

If you can’t view anything when there is football on, this is why.

IS BILLING RECURRING?
Yes it is. You will recieve and invoice confirming this when you sign up. This can be turned off by submitting a ticket in the client area.
CAN I USE MORE THAN ONE DEVICE?
You can use as many device as you like but only one at a time. If you want to use more than once device at a time, get in touch and we can adjust your subscription price.
DO I NEED A SEPERATE LINE FOR MAG DEVICE AND STREAMING/M3U APPS?
You are free to use your subscription on whatever device you like. If you have a streaming line and wish to use a MAG device, submit a ticket and we will link your MAG device to your streaming line enabling to use it. If you have a MAG line and wish to use streaming line apps also, please submit a ticket and we will enable this option.
CAN I CHANGE MY MAC ADDRESS FOR MY MAG/STB DEVICE?
This can be done any time. Just submit a ticket and we will change it for you.
WHAT IS YOUR REFUND POLICY?
Due to the nature of the service and the costs incurred to us to connect you, we do not offer refunds. This is a strict policy and we will only ever offer this in exceptional circumstances. Please be mindful of this before purchasing.
HOW DO I CANCEL?

Login to the client area, click on the service you have and request cancellation from the end of billing period.

Your service will terminate after your subscription expires.